Help Center
Find quick answers on setting up your company, inviting employees, editing templates, and managing Telegram onboarding.
Q1.How do I register my company on Ibere?
HR admins can register a company in under 2 minutes by visiting our Register page (/dashboard/register). Provide your company name, admin email, password, and select your timezone. Once created, you get instant access to your HR Dashboard to start building onboarding workflows.
Q2.How do new employees receive their onboarding invite?
In your HR Dashboard, navigate to Employees and click "+ Invite Employee". Enter the new hire's name, role, department, and start date. Ibere generates a unique secure Telegram link and QR code. Simply copy and send the link to your hire via Telegram, WhatsApp, or email.
Q3.What if the Telegram bot doesn't respond to an employee?
Make sure the employee tapped the "START" button at the bottom of Telegram after opening the bot link. If the session gets interrupted, the hire can reply with "START" at any time to resume their current step. HR admins can also view their real-time progress or copy a fresh invite link from the Employee Detail page.
Q4.How do I edit onboarding templates and custom instructions?
Navigate to Templates in your HR Dashboard. You can choose from standard presets or edit any template step. Each step allows you to customize the step title, add custom text/instructions shown to the employee, set document URL links (such as Google Docs or handbook PDFs), and make steps optional or required.
Q5.Where are uploaded employee ID documents stored?
When employees submit photo files or documents via Telegram, they are transmitted securely over SSL and stored in encrypted, private cloud buckets. HR admins can view and download submitted documents directly from the Employee Detail page in the HR Dashboard.
Q6.Can I track onboarding progress for all hires in one place?
Yes! The Employee Directory table displays real-time progress bars, completion percentages, and step counts for every employee. You can quickly see who has connected Telegram, who is in progress, and who has completed onboarding.
Have a question not answered here?
Our support team is here to help you configure your onboarding workflows and answer technical questions.